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Playbooks

Automated follow-up texts that actually get replies.

VoiceScout sends approved, high-quality texts automatically after key moments like missed calls, estimates, appointments, and completed jobs, so you stay in front of leads and keep more business moving.

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  • More replies
  • Save time
  • Win more jobs
A phone showing a VoiceScout text conversation with a customer named Taylor about an HVAC quote. Above it, a photographed portrait beside a card labelled AI Agent reading Sends your follow-ups automatically. Around it, four tiles quoting sample texts: a reactivation campaign, an estimate check-in, an appointment reminder and a review request. A note below reads: more conversations, more customers, all on autopilot.
The library

Six texts that keep your business moving.

Each play has a trigger, a wait, a limit on how many times it will try, and the exact words. The result is follow-up that feels natural, does the right thing, and does not slip through the cracks.

A phone showing a follow-up text signed Emma with Austin Home Services, checking in on an AC repair request and asking about tomorrow's estimate, with the homeowner replying to ask for options.

After a missed call

Missed call

Texts after a missed call so no lead goes cold.

Hi Daniel, it's Austin Home Services. Sorry we missed your call just now. Reply here and we'll help, or call us back any time.

Live

After an estimate request

Estimate follow-up

Follows up if someone requests an estimate.

Hi Daniel, it's Austin Home Services. You asked us about an AC repair and we haven't managed to reach you. Reply here and we'll get you booked in.

Live

Before a visit

Appointment reminder

A day-before reminder so more customers show up.

Hi Daniel, it's Austin Home Services. A reminder: we're due with you tomorrow at 10am. Reply here if that no longer works.

Built, not sending yet

After a completed job

Review request

Thanks the customer and asks for a review.

Hi Daniel, it's Austin Home Services. Thanks for having us out. If we did a good job, would you mind leaving us a review? your review link

Built, not sending yet

After a postcard scan

Postcard follow-up

Thanks the customer and continues the conversation after a scan or response.

Hi Daniel, it's Austin Home Services. You got in touch about the work after our postcard. Still want us to take a look? Reply here.

Live

When a lead goes cold

Win-back

Checks back on inactive leads.

Hi Daniel, it's Austin Home Services. It's been a while since we were out. If you'd like us to look at the AC repair again, just reply here. Reply STOP to opt out.

Manual, via pipeline send
How a play is built

Four parts. The fourth is the one nobody else shows you.

Every play has the same shape, and you can read all four parts of every one before it ever sends.

01

Trigger

What happens to start the play. A missed call, a new estimate, or a missed appointment.

02

Audience

Who gets it. New leads, existing customers, or specific service types.

03

Message

The words, written to sound like your team.

04

Guardrails

The limits that keep it smart. How many times it sends, when it stops, and who it does not send to.

A home-service technician in a VoiceScout cap checking his phone beside a branded van. Built for real home service teams.
Live voice demo

Talk to VoiceScout.

Hear how the AI answers, qualifies, and handles a real homeowner conversation.

Start Voice Demo

Use your microphone. Ask anything. No script.

Before you start: this connects your microphone, and the conversation is recorded and transcribed exactly as a real call would be. How we handle it.

Illustration: the VoiceScout AI roofing agent live on a phone. A caller asks "Do you service my area?" and "Can I get an estimate?"; it answers "Yes, we serve your neighborhood."
Control

Six plays, one screen, one switch each.

Every play has its own on/off switch. Turn one off, it stops. Turn them all on, you're covered. You get the control and flexibility you need, without clutter.

Your plays. Your control.

Missed callTexts back minutes after a call is missed
Estimate follow-upChases a quote nobody has answered
Appointment reminderWaiting on a confirmed visit time
Review requestWaiting on a way to mark a visit done
Postcard follow-upTexts after a scan that did not book
Win-backRuns when you send it, never on a timer
Playbooks

Texts that get replies, not complaints.

Book more jobs without extra work. Playbooks send the right message at the right moment and keep your pipeline moving.

Book a Demo The AI Response Team

Frequently asked questions

The things people ask before they let anything text in their name.

Is this spam?
No. Every play is tied to something that actually happened between you and that person: a call they made, a quote they asked for, a visit they booked, a job you finished. Nothing goes to a bought list, and each play has rules on how often it may text, how long it waits, and when it gives up. The two plays that count as marketing are capped and spaced, and one of them only runs when you send it.
Who writes the words?
You approve them before anything sends. Each play uses a message written for your business and configured up front, so you can read exactly what will go out before it reaches anybody. Once a customer replies, VoiceScout picks the conversation up and can take the booking from there.
What happens when someone replies STOP?
They stop hearing from the plays, automatically, and it works whether or not the message they replied to mentioned it. Marketing messages carry the opt-out line anyway. A reminder for a visit they booked does not, because an opt-out line on "your technician is due at 9" is noise on a message nobody wants to opt out of.
Can I turn a play off, or change its timing?
Yes to both, per play and per business. Switch one off and it stops immediately. Timing, how many attempts it makes, and who it may reach can all be tuned to the way your business actually runs.