Privacy Policy

1. If you received a postcard or called a business

Where your information came from

If you received a postcard, the business that mailed you provided or licensed your name and mailing address, the same way traditional direct mail works. If you called or texted a business, the information comes from that conversation. VoiceScout processes that information on the business's behalf to print and deliver the mail piece and to answer the call or message.

What we collect if you scan, call or text

• Page visits. When you scan the QR code we record that the piece was scanned, along with basic technical data (IP address, browser type) used for security and rate limiting. The business that mailed you can see that their card was scanned.
• Voice conversations. If you choose to talk to the agent, the conversation is recorded and transcribed. The agent tells you this at the start of every conversation. If you don't want to be recorded, simply don't continue the call.
• What you share. Anything you tell the agent, like a phone number, an address or a preferred appointment time, is captured so the business can follow up.

How it's used

Transcripts, summaries, and booking details are delivered to the business you contacted, or that mailed you, so they can respond to your request. If you book an appointment and that business has connected its calendar, the appointment (your name, phone number, service address, the time and what the visit is for) is added to the business's calendar, which may be hosted by a provider such as Google. We also use conversation data to operate, secure, and improve the Service. We do not sell your personal information.

Your choices

• To stop receiving VoiceScout mail, use our mail preferences form. It takes an address and nothing else, and we take that address off future mailings sent through us. You can also email hello@voicescout.ai with your address and it goes on the same list. Allow up to two weeks for mail that has already been printed. To stop mail a business sends through some other vendor, you have to ask that business directly.
• To request a copy or deletion of conversation data, email hello@voicescout.ai. We'll verify the request and coordinate with the business where required.

3. If you connect Google Calendar

Connecting Google Calendar is optional. It lets your VoiceScout voice agent offer callers times when you are actually free, and put the appointments it books straight onto your calendar. Nothing is read from or written to your Google account until you choose Connect Google Calendar in your VoiceScout account and approve access on Google's own permission screen.

What we access

• Your availability. The busy and free times on the calendar you choose to connect. We do not read the titles, descriptions, locations or guest lists of events that VoiceScout did not create.
• The events VoiceScout creates. When the agent books an appointment, we create an event on the connected calendar with the customer's name, phone number, service address, the time and a short note on what the visit is for. We keep the event's ID so we can update or cancel that event if the booking changes.
• Your Google account email address, so your VoiceScout account can show which Google account is connected.
• The access credential Google issues. We store the token Google gives us so the connection keeps working without asking you to sign in on every call.

How we use it

Only to provide the booking features you can see in VoiceScout: checking your availability while a caller is on the phone or texting, offering open times, and adding, moving or cancelling the appointments VoiceScout booked. We never change or delete an event VoiceScout did not create.

We do not use Google user data for advertising, we do not sell it, we do not transfer it to data brokers or information resellers, and we do not use it to decide creditworthiness or for lending. We do not use Google user data, or anything derived from it, to develop, train or improve artificial intelligence or machine learning models, ours or anyone else's.

Who we share it with

Google user data is shared only as needed to run the booking feature for you:

• The caller hears or reads the open times the agent offers, and the booked time.
• The AI providers that run the conversation (listed in section 5) receive the open times the agent may offer a caller, so the agent can offer them. They process it only to run that conversation, under terms that do not allow them to train their models on it. Our phone and text carrier delivers those times to the caller.
• Our hosting and database providers store the connection and booking records on our behalf.
• Your own team sees the bookings in your VoiceScout account.

We may also disclose it where the law requires, to investigate security issues or abuse, or as part of a merger or sale of our business, and in that last case only after asking for your explicit consent. People at VoiceScout do not look at your Google Calendar data unless you ask us to (for example in a support request), it is needed for security or to investigate abuse, or the law requires it.

How we protect it

Google data travels over encrypted connections (HTTPS/TLS). The access tokens Google issues are encrypted before we store them, and access to production systems is limited to the few people who operate the Service.

How long we keep it, and how to delete it

• We do not copy your calendar's availability into our database; it is checked when a caller needs a time. The times the agent actually offers or books become part of that conversation's record, which is kept under section 6.
• You can disconnect at any time from your VoiceScout account settings, or from your Google account at myaccount.google.com/permissions. When you disconnect in VoiceScout, we revoke our access with Google and delete the stored tokens and your connected Google account details straight away.
• The appointment records in VoiceScout stay with your account under section 6. Events already added to your Google Calendar stay there, because they are yours; we stop changing them once you disconnect.
• When your VoiceScout account is closed, or you ask us at hello@voicescout.ai, we delete the Google data we hold within 30 days.

Google's Limited Use requirements

VoiceScout's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.